Welcome to our platform! Our Terms of Service establish the guidelines and rules that you agree to when using our services. These terms are designed to ensure a safe, respectful, and efficient environment for all our users. By accessing or using our services, you acknowledge that you have read, understood, and agreed to be bound by these terms. They cover various aspects of our service, including user conduct, content standards, and the use of our platform's features. Compliance with these terms is essential for maintaining the integrity and functionality of our services. Please take the time to read them carefully to understand your rights and obligations as a user of our platform. Violation of these terms may result in suspension or termination of your account, so we encourage all users to engage responsibly and respectfully.

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  • Respect and Professionalism

No use of any racial slurs, insults, or bad words in audios by both students and tutors.

  • Detailed Feedback Requirement

Tutors are required to listen to tasks repeatedly and provide detailed feedback.

  • No AI Assistance

Tutors must not use AI for providing feedback; violations result in account suspension.

  • Privacy in Communications

No exchange of personal information outside Pronto Speaking; violations lead to account suspension or ban.

  • One Account Policy

Usage of multiple accounts is prohibited and will lead to removal and potential ban.

  • Feedback Confirmation Protocol

Students must confirm feedback within 48 hours or address any concerns; unaddressed feedback is automatically confirmed.

  • Satisfaction Guarantee

Unsatisfactory feedback can be reported and minutes will be returned to the student.

Tutor Verification

Tutors must provide valid certifications and government-issued IDs for verification.

  • No AI in Tutor Verification

AI is not to be used in the verification process of tutors, especially in quizzes and tests.

  • Personal Accountability

Tutors must personally provide reviews and feedback without substitution.

  • Account Deactivation Requirement

Users must deactivate their account if unable to meet review deadlines to avoid task cancellations.

  • Age Restrictions in Professional Services

To apply to become a tutor, you must be 18 years of age or older.

  • Ownership and Distribution Rights of Videos

By submitting videos to Pronto Speaking, you agree to the following terms:

Ownership of Videos: All videos sent to and uploaded on Pronto Speaking become the property of Pronto Speaking.

Rights to Use and Modify: Pronto Speaking reserves the right to use, modify, and distribute your videos across all our social media platforms and other channels as we see fit.

Exclusive Distribution: Upon submission, you agree not to distribute your video, either in its original form or any modified version, anywhere else. This ensures that all content associated with Pronto Speaking remains exclusive and consistent across our educational offerings.